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Chapter 8 Troubleshooting 8-19
Print Quality Problems
Problem Cause Solution
Print quality is not what The paper you are using Make sure you are using
you expect; print is not may not be supported by the recommended paper
clear; splashed or missing the unit. (see page A-1).
dots, white streaks
You may be printing on the Some paper has a right side
wrong side of the paper. for printing. If the print
quality is not as clear as you
would like it to be, try turning
the paper over and printing on
the other side.
The print head nozzles Clean the print head (see
may be clogged. page 7-8); repeat cleaning
if necessary. If print quality is
not recovered after executing
the cleaning five times, replace
the BJ cartridge.
BJ cartridge may be Make sure the BJ cartridge
installed incorrectly. and/or BJ tanks are installed
correctly.
A BJ tank in the BC-21e Replace BJ tanks as necessary
Color BJ Cartridge may be (see page 7-16).
empty.
The print head may be The BJ cartridge may need
worn out. to be replaced. Replace it with
a new one (see page 7-11).
Output appears jagged The resolution selected for Check your printer driver to
the MultiPASS printer driver see what Print Mode you have
may be Fast (180 dpi). have selected. Changing the
Print Mode to Normal or
Best will improve the quality.
MPC-635—USERS MANUAL/V000/06-99
Troubleshooting