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Jack PC Hardware User Manual - Training Department
Version 0506
CHIP PC SPECIFICALLY DOES NOT REPRESENT THAT IT WILL BE ABLE TO REPAIR
ANY PRODUCT UNDER THIS WARRANTY.
U.S.A. State Laws
Some states do not allow limitations on how long an implied warranty lasts, or allow the
exclusion or limitation of incidental or consequential damages, so the above limitations may
not apply to you. This warranty gives you specific legal rights, and you may also have other
rights, which vary from state to state.
RMA Process:
The goal of the RMA Process is to determine whether a damaged unit can be fixed at the
customer/channel site or it has to be shipped to Chip PC Service Center labs for testing &
repairing.
§ RMA Certificate Request: Chip PC offers its customers and channels a 24/7 online
service of submitting an RMA request through the MyChipPC portal to be accessed
from Chip PC website.
§ RMA Certificate Approval: Chip PC technical expert will decide whether the problem
can be resolved remotely; If yes, Chip PC technical expert will guide the
customer/channel how to do so. If the problem cannot be resolved remotely, an RMA
certificate will be issued including RMA #, date of expiration and address of the
nearest Chip PC Service Center.
§ Shipping RMA Unit: the RMA Device must be shipped to Chip PC Service Center
appropriately packaged as not to be damaged during shipment and including printed
copies of the RMA Certificate and the product Proof of Purchase. Chip PC reserves
the right to file charges additional to repairing and testing on units that arrive not
according to above specified criteria.
§ RMA Unit Status: Chip PC technical expert will test the RMA Device and decide on
one of the following actions:
o Send replacement unit to customer
o Repair device and send to customer.
o NFF – No Fault found, unit returned to customer.
RMA Pricing guidelines for the above will be pending on Warranty status and will
be specified in the following section “RMA Types & Related Pricing”.
§ RMA Pricing: In case warranty is void for any reason (out-of-warranty-period,
mishandling, NFF), and RMA handling is to be charged, Chip PC will issue a price
quotation and continue only after receiving customer approval. Minimal fees for
handling and initial testing might be charged in any case even when not repairing the
device.