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Cisco Connection Online
Cisco Connection Online
Cisco Connection Online(CCO) is Cisco Systems’primary, real-time supportchannel. Maintenance
customers and partners can self-register on CCO to obtain additional information and services.
Available 24 hours a day, 7 days a week, CCO provides a wealth of standard and value-added
services to Cisco’s customers and business partners. CCO services include product information,
product documentation, software updates, release notes, technical tips, the Bug Navigator,
configuration notes, brochures, descriptions of service offerings, and download access to public and
authorized files.
CCO serves a wide variety of users through two interfaces that are updated and enhanced
simultaneously: a character-based version and a multimedia version that resides on the World Wide
Web (WWW). The character-based CCO supports Zmodem, Kermit, Xmodem, FTP, and Internet
e-mail, and itis excellent for quickaccess to information over lower bandwidths. The WWWversion
of CCO provides richly formatteddocuments with photographs, figures, graphics, and video, as well
as hyperlinks to related information.
You can access CCO in the following ways:
• WWW: http://www.cisco.com
• WWW: http://www-europe.cisco.com
• WWW: http://www-china.cisco.com
• Telnet: cco.cisco.com
• Modem: From North America, 408 526-8070; from Europe, 33 1 64 46 40 82. Use the
following terminal settings: VT100 emulation; databits: 8; parity: none; stop bits: 1; and
connection rates up to 28.8 kbps.
For a copy of CCO’s Frequently Asked Questions (FAQ), contact cco-help@cisco.com. For
additional information, contact cco-team@cisco.com.
Note If you are a network administrator and need personal technical assistance with a Cisco
product that is under warranty or covered by a maintenance contract, contact Cisco’s Technical
Assistance Center (TAC) at 800 553-2447, 408 526-7209, or tac@cisco.com. To obtain general
information about Cisco Systems, Cisco products, or upgrades, contact 800 553-6387,
408 526-7208, or cs-rep@cisco.com.
Documentation CD-ROM
Cisco documentation andadditional literature are available ina CD-ROM package, whichships with
your product. The Documentation CD-ROM, a member of the Cisco Connection Family, is updated
monthly. Therefore, it might be more current than printed documentation. To order additional copies
of the Documentation CD-ROM, contact your local sales representative or call customer service.
The CD-ROM package is available as a single package or as an annual subscription. You can also
access Cisco documentation on the World Wide Web at http://www.cisco.com,
http://www-china.cisco.com, or http://www-europe.cisco.com.
If you are reading Cisco product documentation on the World Wide Web, you can submit comments
electronically. Click Feedback in the toolbar and select Documentation. After you complete the
form, click Submit to send it to Cisco. We appreciate your comments.