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CHAPTER
4-1
Cisco AVS 3120 Application Velocity System Hardware Installation Guide
OL-11805-01
4
Troubleshooting the AVS 3120 Hardware
If your AVS 3120 is not working as expected, begin troubleshooting by using the procedures in this
chapter. This chapter guides you through some initial checks and procedures that can solve basic
AVS 3120 problems.
This chapter contains the following major sections:
• Checking the Basics, page 4-1
• Checking Connections, page 4-2
Checking the Basics
To solve some basic AVS 3120 problems, follow these steps:
1. Was an alert message issued by the AVS software?
–
Yes. Check the component named in the alert message.
–
No. Go to step 2.
2. Visually inspect the AVS 3120. Is the AVS 3120 wet or damaged?
–
Yes. Liquid spills, splashes, and excessive humidity can cause damage to the AVS 3120. If the
AVS 3120 gets wet, contact your service representative for instructions. Refer to the “Obtaining
Technical Assistance” section on page xvii.
If the AVS 3120 was dropped or damaged while being moved, you should check it to see if it
functions properly. If an external device attached to the AVS 3120 is dropped or damaged,
contact your service representative for instructions. Refer to the “Obtaining Technical
Assistance” section on page xvii.
–
No. Go to step 3.
3. Perform the steps in the “Checking Connections” section.
Is the problem resolved?
–
Yes. The power to the AVS 3120 was faulty, or the connections were loose. You have fixed the
problem.
–
No. Go to step 4.