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Cisco UCS Cisco UCS C220 M3 High-Density Rack Server (Small Form Factor Disk Drive Model)
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CONFIGURING the SERVER
STEP 16 SELECT SERVICE and SUPPORT LEVEL
A variety of service options are available, as described in this section.
Unified Computing Warranty, No Contract
If you have noncritical implementations and choose to have no service contract, the following
coverage is supplied:
■ Three-year parts coverage.
■ Next business day (NBD) onsite parts replacement eight hours a day, five days a week.
■ 90-day software warranty on media.
■ Ongoing downloads of BIOS, drivers, and firmware updates.
■ UCSM updates for systems with Unified Computing System Manager. These updates include
minor enhancements and bug fixes that are designed to maintain the compliance of UCSM
with published specifications, release notes, and industry standards.
SMARTnet for UCS
For support of the entire Unified Computing System, Cisco offers the Cisco SMARTnet for UCS
Service. This service provides expert software and hardware support to help sustain
performance and high availability of the unified computing environment. Access to Cisco
Technical Assistance Center (TAC) is provided around the clock, from anywhere in the world.
For UCS blade servers, there is Smart Call Home, which provides proactive, embedded
diagnostics and real-time alerts. For systems that include Unified Computing System Manager,
the support service includes downloads of UCSM upgrades. The Cisco SMARTnet for UCS Service
includes flexible hardware replacement options, including replacement in as little as two hours.
There is also access to Cisco's extensive online technical resources to help maintain optimal
efficiency and uptime of the unified computing environment. You can choose a desired service
listed in
Tab le 24.
Table 24 Cisco SMARTnet for UCS Service
Product ID (PID) On Site? Description
CON-PREM-C220M3SF Yes ONSITE 24X7X2 UCS C220 M3 SFF
CON-OSP-C220M3SF Yes ONSITE 24X7X4 UCS C220 M3 SFF
CON-OSE-C220M3SF Yes ONSITE 8X5X4 UCS C220 M3 SFF
CON-OS-C220M3SF Yes ONSITE 8X5XNBD UCS C220 M3 SFF
CON-S2P-C220M3SF No SMARTNET 24X7X2 UCS C220 M3 SFF
CON-SNTP-C220M3SF No SMARTNET 24X7X4 UCS C220 M3 SFF
CON-SNTE-C220M3SF No SMARTNET 8X5X4 UCS C220 M3 SFF
CON-SNT-C220M3SF No SMARTNET 8X5XNBD UCS C220 M3 SFF