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To perform a factory reset:
A.
1
Tap the Applications Menu icon on the home
screen.
2
Tap Settings .
3
Tap Privacy.
4
Tap Factory Data Reset.
5
Tap Reset Phone.
How do I report a problem?
Q.
Use the problem report tool:
A.
1
Tap the Applications Menu icon on the home screen.
2
Tap Settings .
3
Tap About Cius.
4
Tap Cius Problem Report Tool.
5
Select the date and time that the problem occurred, and which applications exhibit the problem.
6
Tap Problem Description and enter a description of the problem.
7
Tap Customer Support Email Address and enter a customer support email address. If you do not
have a customer support email address, contact your system administrator.
8
Tap Create Email Report.
Troubleshooting Tips
The phone is not registered
Problem The Phone application or the notification bar shows that the phone is not registered.
Possible Cause Your Cisco Cius is not connected to a network. Your Cisco Cius is not set up to connect
to a TFTP server.
• Solution Make sure that you are connected to a network.
• Solution Contact your system administrator to make sure that the TFTP server is set up properly.
Related Topics
Notification Bar, on page 15
Cisco Cius User Guide, Release 9.2(3)
148 OL-26946-01
FAQs and Troubleshooting
Troubleshooting Tips