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CHAPTER
5-1
Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4
OL-11018-01
5
Troubleshooting
This chapter explains how to troubleshoot problems that can occur after installing Cisco Unified
MeetingPlace SMTP E-Mail Gateway.
See the following sections:
• Resolving Connectivity Problems, page 5-1
• Resolving Attend Link Problems, page 5-2
• Resolving Meeting Notification Problems, page 5-2
• Resolving Notification Language Problems, page 5-4
• Resolving Notification Time Zone Problems, page 5-5
• Resolving Problems with Meeting Attachments, page 5-6
Resolving Connectivity Problems
Q.
Why are users not receiving meeting notifications?
A.
The Cisco Unified MeetingPlace SMTP E-Mail Gateway may not be communicating with the Cisco
Unified MeetingPlace Audio Server. Do the following to ensure connectivity:
Use the Cisco Unified MeetingPlace eventlog to verify that Cisco Unified MeetingPlace SMTP E-Mail
Gateway is logging in to the Audio Server system. Do the following procedure to start the eventlog.
To Start the Eventlog
Step 1 Right-click the Cisco Unified MeetingPlace icon (the orange door) on the applications tray of the
desktop on the computer on which the Cisco Unified MeetingPlace SMTP E-Mail Gateway is installed.
Step 2 Click Eventlog. The eventlog appears.
When MPNotify entries appear in the log, the Cisco Unified MeetingPlace SMTP E-Mail Gateway is
communicating with the Cisco Unified MeetingPlace Audio Server.
Check the log for errors.