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Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4
OL-11018-01
Chapter 5 Troubleshooting
Resolving Attend Link Problems
If MPNotify records do not appear, verify that the hostname for the Cisco Unified MeetingPlace Audio
Server entered in the E-Mail Gateway tab of the Cisco Unified MeetingPlace Gateway Utility is correct.
See the
“Accessing and Configuring the Cisco Unified MeetingPlace Gateway Configurations Tool”
section on page 3-1 for instructions for configuring the Cisco Unified MeetingPlace SMTP E-Mail
Gateway.
Verify that the Windows services associated with the Cisco Unified MeetingPlace SMTP E-Mail
Gateway are running. Do the following procedure.
To Verify That Windows Services Are Running
Step 1 On the server where Cisco Unified MeetingPlace SMTP E-Mail Gateway is installed, click Start >
Settings > Control Panel > Services.
Step 2 Verify that the following services are running:
• MeetingPlace SMTP Gateway
• MeetingPlace Notification Gateway
• MeetingPlace Gateway SIM
If these services are not running, restart them. See the “Stopping and Restarting the Cisco Unified
MeetingPlace SMTP E-Mail Gateway” section on page 2-5.
Resolving Attend Link Problems
Q.
Why do users receive JavaScript errors when clicking the Attend URL link?
A.
This error appears when using a Web browser that is not supported. The supported browsers are
Netscape 7.0 or Netscape 7.1 with JRE 1.4.2, and Microsoft Internet Explorer 5.5 or later.
Resolving Meeting Notification Problems
Q.
When users schedule a meeting through MeetingTime or Cisco Unified MeetingPlace Web
Conferencing, why do the invited users not receive meeting notifications?
A.
This will happen if:
–
The profile of the invited user is not set up to receive meeting notifications.
–
The profile of the meeting scheduler is not set up to send meeting notifications.
–
The meeting preference is not set up to send meeting notifications.
–
Notifications have not been sent by the Cisco Unified MeetingPlace SMTP E-Mail Gateway.
–
System notifications have not been queued for delivery.
–
The Cisco Unified MeetingPlace SMTP E-Mail Gateway is mapped to an incorrect mailbox.
–
There may be insufficient space on the hard drive of the corporate e-mail server or the server on
which the Cisco Unified MeetingPlace SMTP E-Mail Gateway is installed.
–
The corporate e-mail server is not delivering or is delaying notifications.
Check the profile of the invited user by doing the following procedure.