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Chapter 7 Troubleshooting
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Chapter 7
Troubleshooting
When an error occurs, an error message is displayed on the LCD panel. This chapter describes
corrective actions to be taken when error message is received or problems or difficulties are
experienced.
7.1 Items to check in case of trouble
If problems or difficulties are experienced during the operation of the printer, please check the following
table to try and resolve your problem.
Symptom Check Remedy
The LCD stays blank
when the printer power is
turned ON.
1. Is the socket end of the power cord
plugged properly into an AC outlet?
2. Is the other end of the power cord
plugged properly into the main power
input port on the printer?
3. Is the power cord damaged or broken?
4. Is there electricity in the power outlet
used to power the printer?
5. Have the main fuses in the fuse box for
the building blown? Is the circuit
breaker turned off?
1. Plug the socket end of the power cord
properly into an AC outlet.
2. Plug the other end of the power cord
properly into the main power input port
on the printer.
3. Replace the power cord. Use the
dedicated power cord for this printer.
Contact our service personnel to
obtain a replacement.
CAUTION: Do not use a power cord
other than the dedicated power cord
for this printer.
4. Check the main power source to the
outlet. If there is no problem, check
whether electricity is supplied to the
building. Also, check for the possibility
of a power failure.
5. Replace the main fuses for the
building and turn on the circuit breaker
again. For replacement, contact a
qualified electrician.
Paper can feed but
nothing is printed.
1. Is the printhead dirty? Is a label stuck?
2. Are you using a genuine Citizen ribbon
or its equivalent?
1. If the printhead is dirty, wipe it off with
the thermal head cleaner supplied. If a
label is stuck, remove it.
CAUTION: Avoid using metallic tools
to remove labels stuck inside the
printer. (Metallic tools may damage
the printhead.)
If label adhesive material is stuck to
the printhead, wipe it off with ethyl
alcohol.
2. Use a genuine Citizen ribbon or its
equivalent.
(continued)