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Chapter 7 Troubleshooting
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51
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7.2 Error messages and corrective actions
The printer will be placed in error status and an error message will be displayed on the LCD (Display) if
the printer has not been prepared properly for printing or printer setup conditions are not correct. Check
error messages and take corrective actions to clear error.
If a message other than the following is
displayed, please contact our service personnel.
Cause Corrective action LEDs LCD (Display)
Black mark is not
detected (when
printing)
Set label paper correctly so that black mark is aligned with
sensor position.
0.5sec
Paper end (when
printing)
Load new paper.
0.5sec
Ribbon end (when
printing)
Load new ribbon.
0.5sec
Printhead up (just
before printing)
Set printhead properly by lowering printhead lever.
0.5sec
Roller up (just before
printing)
Lock pinch roller.
0.5sec
Printhead
disconnected (when
turning power on or
resetting)
Contact our service personnel.
1sec
Cutter error (only
when auto-cutter is
installed)
Clear paper jam as needed. If error recurs in no paper jam
after the power is turned on again, please contact our service
personnel.
0.5sec
Interface error
Check interface cable connection.
Check interface setup.
0.5sec
Rewinder paper is
full (only when peeler
is installed)
Remove remaining liner.
0.5sec
Printhead is
overheated
Printing stops as printhead is overheated. Printing resumes
automatically after printhead temperature goes down.
0.5sec
• Clear an error with a control key (other than MODE key) or command (in case of command error) and an initial
message “Ready xxxxxxxx” will be shown if data is received from the host computer (see P31, 32).
* xxxxxxxx: the contents of the interface error.
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