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MAINTENANCE & SERVICE GUIDE
for Prosignia 150 Series Computer
Index Page Preface -or- Notice Specifications Battery Pack
Product Description Illustrated Parts Catalog Troubleshooting Removal & Replacement
Troubleshooting
Compaq Diagnostics
*
>Preliminaries
>Clearing
CMOS
>Power-on
Self-test
>Compaq
Diagnostics
>Diagnostic
Error codes
>Test Utilities
>Solving
Minor
Problems
>Contacting
Compaq
*
Compaq Diagnostics is installed on the hard drive of the computer.
Run the Diagnostics utilities when you want to view or test system
information and if you have installed or connected devices. If you
run Compaq Diagnostics from a diskette, ensure that it is version
10.11 or later.
The Diagnostics menu includes the following utilities:
Computer Checkup (TEST)■
View System Information (INSPECT)■
Prepare Computer for a Compaq Service Call (RemotePaq)■
If you have a problem you cannot solve, run the Diagnostics utilities
before you call for support. Run Computer Checkup and select to save the
device list to a file and to print or to save the log of errors. Run the View
System Information (INSPECT) utility and select to print or to save that
information. Have the files or the printed information available when you
call for support.
Computer Checkup (TEST)
Computer Checkup (TEST) determines whether the various
computer components and devices are recognized by the system
and are functioning properly. You can display, print, or save the
information generated by Computer Checkup.
Follow these steps to run Computer Checkup:
1. Plug the computer into an external power source. (A low battery
condition could interrupt the program.)
2. Turn on the external devices that you want to test. Connect the printer
if you want to print a log of error messages.
3. Insert the Compaq Diagnostics diskette in drive A.
4. Turn on or restart the computer. The computer starts from drive A, and
the Diagnostics Welcome screen appears.
5. Press Enter to continue. The Diagnostics menu appears.
6. Select Computer Checkup from the Diagnostics menu. A Test Option
menu appears.
7. Select View the Device List from the Test Option menu. A list of the
installed Compaq devices appears.
8. If the list of installed devices is correct, select OK. The Test Option
menu appears.
NOTE:
If the list is incorrect, ensure that any new devices are installed
properly.
9. Select one of the following from the Test Option menu:
■
Quick Check Diagnostics. Runs a quick, general test on each device
with a minimal number of prompts. If errors occur, they display
when the testing is complete. You cannot print or save the error
messages.
■
Automatic Diagnostics. Runs unattended, maximum testing of each
device with minimal prompts. You can choose how many times to
run the tests, to stop on errors, or to print or save a log of errors.
■
Prompted Diagnostics. Allows maximum control over testing the
devices. You can choose attended or unattended testing, decide to
stop on errors, or choose to print or save a log of errors.
■
10. Follow the instructions on the screen as the devices are tested. When
testing is complete, the Test Option menu appears.
11. Exit the Test Option menu.
12. Exit the Diagnostics menu.
View System Information (INSPECT)
The View System Information (INSPECT) utility provides information
about the computer and installed or connected devices. You can display,
print, or save the information.
Follow these steps to run View System Information (INSPECT) from the
Compaq Diagnostics diskette:
1. Turn on the external devices that you want to test. Connect the printer
if you want to print the information.
2. Insert the Compaq Diagnostics diskette in drive A.
3. Turn on or restart the computer. The computer starts from drive A, and
the Diagnostics Welcome screen appears.
4. Press Enter to continue. The Diagnostics menu appears.
5. Select View System Information (INSPECT) from the Diagnostics
menu.
6. Select the item you want to view from the following list:
System Memory
ROM Audio
Keyboard Operating system
System ports System files
System storage Windows files
Graphics
7. Follow the instructions on the screen to cycle through the screens, to
return to the list and choose another item, or to print the information.
Revised: September 16, 1999