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MAINTENANCE & SERVICE GUIDE
for Prosignia 150 Series Computer
Index Page Preface -or- Notice Specifications Battery Pack
Product Description Illustrated Parts Catalog Troubleshooting Removal & Replacement
Troubleshooting
Contacting Compaq Support
.on
>Preliminaries
>Clearing
CMOS
>Power-on
Self-test
>Compaq
Diagnostics
>Diagnostic
Error codes
>Test Utilities
>Solving
Minor
Problems
>Contacting
Compaq
.
Obtain the following information before contacting Compaq Reseller
Support:
Product name
●
Product serial number●
Purchase date●
Conditions under which the problem occurred●
Any error messages that have occurred●
Hardware configuration●
Type of printer connected●
Hardware/software being used●
Printed result of Computer Checkup (TEST)●
Printed copies of CONFIG.SYS and AUTOEXEC.BAT files, if possible●
Shipping Preparation
To ship the computer, complete the following steps:
1. Back up the critical hard drive files. Ensure that backup tapes/diskette
are not exposed to electrical or magnetic fields while stored in transit.
2. Turn off the computer and external devices.
3. Disconnect the external devices from their power sources, then from
the computer.
IMPORTANT:
Ensure that there is not a diskette in the
diskette drive and that there are no PC
Cards in the PC slots.
4. Close the display and all exterior doors of the computer.
5. Pack the computer with sufficient packing material to protect it. Use
the original packing box or similar packaging.
Revised: September 16, 1999