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2-34 Troubleshooting
Solving Ethernet Network Problems
Continued
Problem Possible Cause Solution(s)
Diagnostics reports
a failure.
The cable is not securely
connected to the network
connector on the Ethernet
network.
Ensure that the cable is securely connected to the proper
network connector on the Ethernet network.
There is a problem with the
cable or a device at the other
end of the cable.
Ensure that the cable and device at the other end of the
network connection are operating properly.
Possible hardware failure. Replace the Convenience Base.
Diagnostics reports
no errors, but the
computer does not
communicate with
the network.
Network drivers are
not loaded.
Load the network drivers.
Windows 95: Restart the computer by clicking Start, Shut
Down, Restart the Computer.
Windows NT: Click Start, Shut Down. Power the computer
back on.
A network configuration error
may have occurred (i.e., *.ini,
*.inf, *.nif, or
CONFIG.SYS
files
may need to be modified).
Contact the network administrator.
Suspend or Hibernation was
initiated.
Exit Suspend or Hibernation.
Windows 95: Restart the computer by clicking Start, Shut
Down, Restart the Computer.
Windows NT: Click Start, Shut Down. Power computer back
on.
The computer
stopped
communicating with
the network after
exiting Suspend.
The computer does not detect
network drivers.
Windows 95: Restart the computer by clicking Start, Shut
Down, Restart the Computer.
Windows NT: Click Start, Shut Down. Power computer back
on.
The computer
stopped
communicating with
the network for no
apparent reason.
The cable is not securely
connected to the network
connector on the Ethernet.
General network failure.
Ensure that the cable is securely connected to the
convenience base and Ethernet network.
Ensure that the network you are connected to is running and
has not experienced problems that would prevent the
connection.
The files for the network
drivers have been corrupted.
Reinstall the network drivers.
IMPORTANT:
If the 100BaseT Ethernet upgrade module has been installed, remove this
module before returning the convenience base for replacement.