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United States January 2, 2003
Presario 1600 Series
Models: 1600T, 1600-XL140, 1600-XL141, 1600-XL142, 1600-XL143,
1600-XL144, 1600-XL145, 1600-XL146, and 1600-XL147
Before You Begin Product Description Parts Catalog
Specifications Battery Operations Pin Assignments
Removal Sequence Troubleshooting MSG Index
Preliminary
Steps
Clearing the
Power-On
Password
Power-On Self
Test (POST)
Compaq
Diagnostics
Diagnostic
Error Codes
Troubleshooting
Without
Diagnostics
Solving Minor
Problems
Contacting
Compaq
Support
Troubleshooting
Solving PC Card Problems
The following table lists some common causes
and solutions for PC Card problems.
Solving PC Card Problems
Problem Probable
Cause
Solution(s)
When
turned on,
the
computer
does not
beep when a
PC Card is
inserted.
Card is not
inserted
properly.
PC Card beeps
are disabled.
Ensure that the
card is inserted in
the correct
orientation.
Double-click the
PC Card icon in
the Control Panel,
click the Global
Settings tab, the
enable PC Card
sound effects.
Speaker is
turned off or
volume is
turned down.
Press volume
buttons to turn
the speaker on,
then increase the
volume.
PC Card drivers
are not
installed.
Double click the
Add New
Hardware icon in
the Control Panel
for installation
instructions.
If PC Card or
drivers are not
compatible with
Windows, install
drivers and use
the PC Card in MS-
DOS mode.
Card or card
driver is not
supported.
Contact your
Compaq
authorized service
provider for a list
of PC Cards tested
successfully in
Compaq PC Card
platforms.
PC Card
modem, fax,
or network
card does
not work.
Card is not
fully inserted
into the slot or
is not inserted
properly.
Ensure that the
card is inserted in
the correct
orientation.
Telephone cord
is not plugged
in all the way.
Check and secure
telephone
connection.
Necessary
drivers are not
installed
(turned on).
Install drivers.
PC Card
modem or
fax card
does not
work.
You are trying
to access the
card using the
wrong COM
port.
See
Specifications
to verify COM
port.
The card
conflicts with a
serial device.
See Specifications
to verify address.
The card is not
supported.
Use supported
cards only.
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Solving Power Problems
Also see "Solving Battery and Battery Gauge
Problems" in this section.
Solving Power Problems
Problem Probable
Cause
Solution(s)
Computer
won't turn on
and battery
pack is not
inserted.
Computer is
not connected
to a power
source.
Power cords to
the external
power source
are unplugged.
Insert battery or
connect an
external power
source.
Ensure that
power cords
connecting the
computer and
the external
power source
are plugged in
properly.
Power adapter
is defective.
Replace AC
Adapter and
restart.
Computer
turned off
while it was
left
unattended
and the power
icon is off.
System board
is defective.
Replace the
system board.
System
initiated
Hibernation
due to a
critical low-
battery
condition.
Replace the
battery pack
with a fully
charged battery
pack or connect
the computer to
an external
power source.
Then turn on
the computer.
System
initiated
Hibernation
after a preset
timeout.
Turn on the
computer.
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Solving Printer Problems
If you experience problems printing, run a printer
self-test. Refer to the documentation provided
with your printer for instructions.
If the self-test fails, it is a printer-specific
problem. Also refer to the printing section of your
application documentation.
Solving Printer Problems
Problem Probable Cause Solution(s)
Printer will
not turn on.
The signal cable
may not be
connected properly,
or the printer is
unplugged.
Ensure that
the signal
cable is
properly
connected and
that the power
cord is
connected to
the electrical
outlet.
Printer will
not print.
Printer is not
turned on or is
offline.
Turn the
printer on and
set it to
online.
The device drivers
for your application
are not installed.
Refer to the
printer
documentation
to install the
correct printer
driver.
Printer that is set
up for a network is
not connected to
the network.
Connect the
printer to the
network.
Printer cable is too
long, unshielded, or
defective.
Replace the
cable.
Paper tray is
empty.
Fill the paper
tray with
paper and set
the printer to
online.
Printer
prints
garbled
information.
Correct printer
drivers are not
installed.
Refer to the
printer
documentation
to install the
correct printer
driver.
Cable is not
connected properly.
Ensure that
the printer
signal cable is
properly
connected to
the computer.
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Solving TouchPad/Pointing Device
Problems
The following table lists some common causes and solutions
for TouchPad/pointing device problems.
Solving Touch Pad/Pointing Device
Problems
Problem Cause Solution(s)
TouchPad or
mouse does
not work.
Incorrect or
no device
driver is
installed.
Install the device
driver and add to
the AUTOEXEC.BAT
file or CONFIG.SYS
file.
The device
driver is not
installed in
Windows.
Install the
TouchPad/mouse
driver in Windows.
External
mouse does
not work.
Mouse is not
securely
connected
or is
connected
to an
incorrect
external
connector.
Ensure that the
mouse is securely
connected to the
appropriate external
connector.
TouchPad or
mouse does
not work
even though
the device is
enabled in
Windows.
Mouse is not
enabled.
Enter MOUSE at the
system prompt to
activate the mouse
device driver.
Add a line in the
AUTOEXEC.BAT file
to automatically
activate the mouse
device driver each
time computer is
turned on or
restarted.
Cable not
properly
seated in
TouchPad
board.
Reseat cable.
Defective
TouchPad
board.
Replace TouchPad
board.
Defective
system
board.
Replace system
board.
Device
driver is not
correctly
installed in
Windows.
Install the
appropriate device
driver in Windows.
Cursor skips
or moves
abnormally
when using
the
TouchPad.
The
TouchPad
needs to be
cleaned.
Clean the TouchPad
with a cloth
dampened with
alcohol or an
ammonia-based
glass cleaner. Wipe
up liquid with a dry
cloth.
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