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APPENDIX: Warranty
46
American Express) information, if first year advanced swap is
applicable.
3. Acquire an RMA Number
After we receive your RMA request, Cornea technical support staff will
contact you within 48 hours and assign you an RMA number. For
advanced swap service, a replacement unit will be sent to you.
4. Return the Unit for Repair/Replacement
Please send your original unit back to us in the original unit box.
Damage due to improper or inadequate packing will be charged to
you as an out-of-warranty cost. For advanced swap service, please
use the provided mailing label. A designated courier will pick up the
returned. The original unit must be properly packaged in the same
manner as the replacement unit, utilizing the packing materials
provided.
5. Receive a Replacement/Repaired Unit
Once the unit is repaired, we will ship back to you free of charge. If the
unit is not repairable, we will send you a replacement instead.
Replacement program is subject to termination at
any time without advance notice.