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Troubleshooting and FAQs B-6
❑ In Windows:
i. Click Start -> Settings -> Control Panel.
ii. Double-click the System icon.
iii. Click the Device Manager or Hardware tab.
iv. Click the Systems devices icon.
v. In the list that appears, see if the items highlighted in
Figure B-1 appear.
vi. If the items appear, remove your computer cover and
locate the VIA chipset on your motherboard. (Take note
of the safety precautions on page 1-6.)
The VT82C686B chipset has its model number inscribed
on the chip.
If you have the VT82C686B chipset:
❑ Creative recommends that you first contact your computer
vendor or motherboard manufacturer for the latest solution.
❑ Some users have solved the above problems by doing one or
both of the following:
• downloading the latest VIA 4in1 drivers from http://www.viatech.com*,
• obtaining the most current BIOS for your motherboard from the manufacturer’s web site*.
*Content in these web sites is controlled by other companies. Creative bears no responsibility for
information or downloads obtained from them. This information is provided only as a convenience to you.
Figure B-1: Device Manager tab.