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112 Troubleshooting Your System
Troubleshooting a Diskette Drive
Problem
• Error message indicates a diskette drive problem.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
Enter the System Setup program and verify that the diskette drive is configured correctly. See "Using
the System Setup Program" on page 33.
2
Remove the bezel. See "Removing the Bezel" on page 46.
3
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 121.
4
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5
Open the system. See "Opening the System" on page 48.
6
Ensure that the diskette drive interface cable is securely connected to the diskette drive and the system
board.
7
Ensure that a power cable is properly connected to the drive.
8
Close the system. See "Closing the System" on page 48.
9
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
10
Run the appropriate online diagnostic test to see whether the diskette drive works correctly.
11
Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
12
Open the system. See "Opening the System" on page 48.
13
Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 58.
14
Close the system. See "Closing the System" on page 48.
15
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
16
Run the appropriate online diagnostic test to see whether the diskette drive works correctly.
If the tests run successfully, an expansion card may be conflicting with the diskette drive logic, or an
expansion card may be faulty. Continue to the next step.
If the tests fail,
see "Getting Help" on page 131.
17
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
18
Open the system. See "Opening the System" on page 48.
19
Reinstall one of the expansion cards you removed in step 13. See "Installing an Expansion Card" on
page 57.