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10 Finding Information
• Service Tag and Express Service Code
• Microsoft Windows License Label
Service Tag and Microsoft Windows License
These labels are located on your computer.
• Use the Service Tag to
identify your computer
when you use
support.dell.com
or
contact technical
support.
• Enter the Express Service Code to direct your call when
contacting technical support.
• Solutions — Troubleshooting hints and tips, articles
from technicians, online courses, frequently asked
questions
• Community — Online discussion with other Dell
customers
• Upgrades — Upgrade information for components, such
as memory, the hard drive, and the operating system
• Customer Care — Contact information, service call and
order status, warranty, and repair information
• Service and support — Service call status and support
history, service contract, online discussions with
technical support
• Reference — Computer documentation, details on my
computer configuration, product specifications, and
white papers
• Downloads — Certified drivers, patches, and software
updates
• Desktop System Software (DSS)— If you reinstall the
operating system for your computer, you should also
reinstall the DSS utility. DSS provides critical updates
for your operating system and support for Dell™
3.5-inch USB floppy drives, Intel
®
Pentium
®
M
processors, optical drives, and USB devices. DSS is
necessary for correct operation of your Dell computer.
The software automatically detects your computer and
operating system and installs the updates appropriate
for your configuration.
Dell Support Website — support.dell.com
NOTE: Select your region to view the appropriate support
site.
Corporate, government, and education customers can also
use the customized Dell Premier Support website at
premier.support.dell.com. The website may not be available
in all regions.
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