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50 Troubleshooting Tools
If you experience a problem with any device, identify whether the driver is the source of your
problem and, if necessary, update the driver.
Windows XP
1
Click the
Start
button and click
Control Panel
.
2
Under
Pick a Category
, click
Performance and Maintenance
.
3
Click
System
.
4
In the
System Properties
window, click the
Hardware
tab.
5
Click
Device Manager
.
6
Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on
the device icon.
If an exclamation point is next to the device name, you may need to reinstall the driver or
install a new driver (see page 50).
Reinstalling Drivers
NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dell™ computers.
If you install drivers obtained from other sources, your computer might not work correctly.
Using Windows XP Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use Windows XP Device
Driver Rollback to replace the driver with the previously installed version.
1
Click the
Start
button and click
Control Panel
.
2
Under
Pick a Category
, click
Performance and Maintenance
.
3
Click
System
.
4
In the
System Properties
window, click the
Hardware
tab.
5
Click
Device Manager
.
6
Right-click the device for which the new driver was installed and click
Properties
.
7
Click the
Drivers
tab.
8
Click
Roll Back Driver
.
If Device Driver Rollback does not resolve the problem, then use System Restore to return your
computer to the operating state that existed before you installed the new driver.
Manually Reinstalling Drivers
1
After copying the driver files to your hard drive, click the
Start
button and right-click
My
Computer
.
2
Click
Properties
.