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Appendix | 91
appendix
DELL TECHNICAL SUPPORT POLICY
Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the
Operating System, application software and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate
functionality of the printer and all Dell-installed hardware. In addition to this technician assisted technical support, online technical support is available at Dell
Support. Additional technical support options may be available for purchase.
Dell provides limited technical support for the printer and any Dell-installed software and peripherals. Support for third-party software and peripherals is provided by
the original manufacturer, including those purchased and/or installed through Software & Peripherals (DellWare), ReadyWare, and Custom Factory Integration
(CFI/DellPlus).
CONTACTING DELL
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help
tools and information.
You can contact Dell electronically using the following addresses:
• World Wide Web
www.dell.com/
www.dell.com/ap/ (Asian/Pacific countries only)
www.dell.com/jp/ (Japan only)
www.euro.dell.com (Europe only)
www.dell.com/la/ (Latin American and Caribbean countries)
www.dell.ca (Canada only)
• Anonymous file transfer protocol (FTP)
ftp.dell.com
Log in as user: anonymous, and use your email address as your password.
• Electronic Support Service
mobile_support@us.dell.com
support@us.dell.com
la-techsupport@dell.com (Latin America and Caribbean countries only)
apsupport@dell.com (Asian/Pacific countries only)
support.jp.dell.com (Japan only)
support.euro.dell.com (Europe only)
• Electronic Quote Service
apmarketing@dell.com (Asian/Pacific countries only)
sale_canada@dell.com (Canada only)
WARRANTY AND RETURN POLICY
Dell Inc. (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices.
For information about the Dell warranty for your printer, refer to the Product Information Guide.