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Appendix 109
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip or invoice, except for the following
Dell-branded hardware:
• Portable computer batteries carry a 1-year limited warranty.
• Projector lamps carry a 90-day limited warranty.
• Memory carries a lifetime limited warranty.
• Monitors carry the longer of either a 3-year limited warranty or the remainder of the warranty for the Dell™
computer to which the monitor will be connected.
• PDAs, MP3 players, earphones, remote inline controls, and AC adapters carry a 1-year limited warranty.
• Other add-on hardware carries the longer of either a 1-year limited warranty for new parts and a 90-day limited
warranty for reconditioned parts or, for both new and reconditioned parts, the remainder of the warranty for the
Dell computer on which such parts are installed.
The limited warranty on all Dell-branded products begins on the date of the packing slip or invoice. The warranty period
is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited
warranties, at its discretion, but any changes will not be retroactive.
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell
Service Tag or order number available.
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days
of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware
products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product,
we will replace it with a comparable product that is new or refurbished.
Web Support
support.dell.com/ContactUs/ContactUsHome.aspx?c
=us&l=en&s=gen
Individual Home Consumers: U.S. Only
Technical Support 1-800-624-9896
Customer Service 1-800-624-9897
Individual Home Consumers who purchased through an
Employee Purchase Program:
Technical Support and Customer Service 1-800-822-8965
Home and Small Business Commercial Customers:
Technical Support and Customer Service 1-800-456-3355
Medium, Large, or Global Commercial Customers,
Healthcare Customers, and Value-Added Resellers (VARs):
Technical Support and Customer Service 1-877-459-7278
Government and Education Customers:
Technical Support and Customer Service 1-877-459-7278
Dell-Branded Memory
1-888-363-5150