Filter
Top Products
Appendix 111
All requests to transfer ownership are at Dell's sole discretion. All such transfers will be subject to the terms and
conditions of the original service or limited warranty agreement and Dell's terms and conditions of sale located at
www.dell.com. Dell cannot guarantee the authenticity of the products, limited warranties, service or support, or the
accuracy of the listings of products you purchase from a third party.
Total Satisfaction Return Policy (U.S. Only)
We value our relationship with you and want to make sure that you are satisfied with your purchases. That is why we
offer a Total Satisfaction return policy for most products that you, the end-user customer, purchase directly from Dell.
Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the
purchase price paid, less shipping and handling and applicable return fees as follows:
New Hardware Products and Accessories — Unless you have a separate agreement with Dell, all hardware, accessories,
peripherals, parts, and unopened software still in its/their sealed package, excluding the products listed below
, may be
returned within twenty-one (21) days from the date on the packing slip or invoice.
Exclusions from the foregoing return policy:
• New Dell PowerEdge™, Dell PowerConnect™, and Dell PowerVault™ products (excluding PowerVault 160T tape
libraries) may be returned within thirty (30) days from the date on the packing slip or invoice, except that new
PowerEdge SC servers and n series products purchased from the Small and Medium Business Sales Division may
only be returned within fourteen (14) days from the date on the packing slip or invoice.
• Application software or an operating system that has been installed by Dell may not be returned unless you return
the entire computer under the 21-day return policy, if applicable to your purchase (if not applicable to your
purchase, you may not return application software or an operating system).
• Nondefective third-party and Dell-branded software, peripheral, electronics and accessory products (for example:
televisions, printers, projectors, MP3 players, PDAs, battery chargers, un-preinstalled third-party software, wireless
cards/access points/routers), including but not limited to those sold by or through Dell's "Software & Peripherals"
or "Electronics & Accessories" groups, may be returned within twenty-one (21) days from the date on the packing
slip or invoice, but a fifteen percent (15%) return fee may be deducted from any refund or credit.
• Dell | EMC storage products, EMC-branded products, Unisys-branded products, PowerVault 160T tape libraries,
enterprise software, non-Dell-branded enterprise products, software and/or software licenses, or any
non-Dell-customized hardware and/or software product(s) may not be returned at any time.
Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All reconditioned or refurbished
PowerEdge, PowerConnect, and PowerVault products may be returned within thirty (30) days from the date on the
packing slip or invoice. All other reconditioned or refurbished Dell-branded hardware products and parts may be
returned within fourteen (14) days of the date on the packing slip or invoice.
How to Return — To return products, e-mail or call Dell customer service to receive a Credit Return Authorization
Number within the return policy period applicable to the product you want to return. You must obtain a Credit Return
Authorization Number in order to return the product. See "Contacting Dell" or "Getting Help" in your customer
documentation (or go to www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for
obtaining customer assistance.
You must ship the products to Dell within five (5) days of the date that Dell issues the Credit Return Authorization
Number. You must also return the products to Dell in their original packaging, in as-new condition along with any
media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and
insure the shipment or accept the risk of loss or damage during shipment.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage
device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as
floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost
or corrupted data; or damaged or lost removable media.