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Troubleshooting Tools and Utilities 337
Resolving Software and Hardware Incompatibilities
If a device is either not detected during the operating system setup or is detected but incorrectly
configured, you can use Device Manager or the Hardware Troubleshooter to resolve the incompatibility.
Microsoft
®
Windows
®
XP
To resolve incompatibilities using Device Manager:
1
Click the
Start
button and click
Control Panel
.
2
Click
Performance and Maintenance
and click
System
.
3
Click the
Hardware
tab and click
Device Manager
.
4
In the
Device Manager
list, check for devices that are incorrectly configured.
Incorrectly configured devices are indicated by a yellow exclamation point [
!
] or a red
X
if the device
has been disabled.
5
Double-click any device marked with an exclamation point to display the
Properties
window.
The
Device
status area in the
Properties
window reports the devices that need to be re-configured.
6
Reconfigure the devices or remove the devices from the
Device Manager
. See the documentation that
came with the device for information on configuring the device.
To resolve incompatibilities using the Windows XP Hardware Troubleshooter:
1
Click the
Start
button and click
Help and Support
.
UNEXPECTED INTERRUPT IN PROTECTED MODE — Run the Dell Diagnostics (see "Dell Diagnostics"
on page 327).
WARNING: DELL'S DISK MONITORING SYSTEM HAS DETECTED THAT DRIVE [0/1] ON THE
[
PRIMARY/SECONDARY] EIDE CONTROLLER IS OPERATING OUTSIDE OF NORMAL SPECIFICATIONS. IT
IS ADVISABLE TO IMMEDIATELY BACK UP YOUR DATA AND REPLACE YOUR HARD DRIVE BY CALLING
YOUR SUPPORT DESK OR DELL — If no replacement drive is immediately available and the drive is
not the only bootable drive, enter system setup
(see "Entering System Setup
" on page 257
)
and change
the appropriate drive setting to None. Then remove the drive from the computer.
WRITE FAULT —
W
RITE FAULT ON SELECTED DRIVE —
See "Drive Problems" on page 313.
<
DRIVE
LETTER
>:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY — The selected drive cannot
read its medium. Depending on its medium type, insert a floppy, CD, DVD, or Zip disk into the drive
and try again.