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92 Troubleshooting
IF YOU HAVE PROBLEMS WITH AN EXPRESSCARD NOT PROVIDED BY DELL — Contact the ExpressCard
manufacturer.
IEEE 1394 Device Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
E
NSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS —
1
Click the
Start
button and click
Control Panel
.
2
Click
Printers and Other Hardware
.
If your IEEE 1394 device is listed, Windows recognizes the device.
IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED IEEE 1394 DEVICE — Contact Dell or the IEEE 1394 device
manufacturer. See
"Contacting Dell" on page 135.
I
F YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL — Contact Dell or the IEEE 1394
device manufacturer. See
"Contacting Dell" on page 135.
E
NSURE THAT THE IEEE 1394 DEVICE IS PROPERLY INSERTED INTO THE CONNECTOR
Keyboard Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTE: Use the integrated keyboard when running the Dell Diagnostics or the system setup program. When you
attach an external keyboard, the integrated keyboard remains fully functional.
External Keyboard problems
NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional.
C
HECK THE KEYBOARD CABLE — Shut down the computer. Disconnect the keyboard cable and check it for
damage, and firmly reconnect the cable.
If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the
computer.
CHECK THE EXTERNAL KEYBOARD —
1
Shut down the computer, wait 1 minute, and turn it on again.
2
Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.
3
From the Windows desktop, click the
Start
button, point to
All Programs
→
Accessories
, and then
click
Notepad
.
4
Type some characters on the external keyboard and verify that they appear on the display.
If you cannot verify these steps, you may have a defective external keyboard.