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36 Solving Problems
Keyboard Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
The computer does not start up
FLEXBAY DEVICE IS DISABLED —
There is a FlexBay disable option in the BIOS setup that appears only when the FlexBay device is
installed. If the FlexBay device is physically installed, but it is not running, check to see if it is enabled in
the BIOS setup.
CHECK THE KEYBOARD CABLE —
• Ensure that the keyboard cable is firmly connected to the computer.
• Shut down the computer (see "Turning Off Your Computer" on page 59), reconnect the keyboard cable
as shown on the setup diagram for your computer, and then restart the computer.
• Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins.
• Remove keyboard extension cables and connect the keyboard directly to the computer.
TEST THE KEYBOARD — Connect a properly working keyboard to the computer, and try using
the keyboard.
RUN THE HARDWARE TROUBLESHOOTER — See "Resolving Software and Hardware Incompatibilities"
on page 53.
CHECK THE DIAGNOSTIC LIGHTS — See "Diagnostic Lights" on page 47.
ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL
OUTLET.
WD846bk2.book Page 36 Thursday, September 14, 2006 2:40 PM