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Troubleshooting 109
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Troubleshooting
To get help with your Dell PowerEdge RAID Controller (PERC) H310, H710,
H710P and H810, you can contact your Dell Technical Service representative
or see support.dell.com.
BIOS Error Messages
The controller BIOS read-only memory (ROM) provides Int 13h functionality
(disk I/O) for the virtual disks connected to the controller. You can boot from
or access the physical disks without a driver.
Discovery Error Message
Error Message: A discovery error has occurred, please
power cycle the system and all the enclosures attached
to this system
Probable Cause: This message indicates that discovery did not complete
within 120 seconds. The SAS cables for your system might be improperly
connected.
Corrective Action: Check the cable connections and fix any problems.
Restart the system.
Extra Enclosure Error Message
Error Message: There are X enclosures connected to
connector Y, but only maximum of 4 enclosures can be
connected to a single SAS connector. Please remove the
extra enclosures then restart your system.
Probable Cause: This message is displayed when the BIOS detects more than
four enclosures connected to a single SAS connector.
Corrective Action: You must remove all additional enclosures and restart your
system.