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Troubleshooting 95
Then, shut down the computer, reinstall the hard drive, and restart the
computer. If the problem persists, try another drive. Run the Hard Disk Drive
tests in the Dell Diagnostics (see "Dell Diagnostics" on page 85).
HARD-DISK DRIVE FAILURE — The hard drive does not respond to commands
from the computer. Shut down the computer, remove the hard drive (see
"Hard Drive" on page 123), and boot the computer from a CD. Then, shut
down the computer, reinstall the hard drive, and restart the computer. If the
problem persists, try another drive. Run the Hard Disk Drive tests in the Dell
Diagnostics (see "Dell Diagnostics" on page 85).
HARD-DISK DRIVE READ FAILURE — The hard drive may be defective. Shut
down the computer, remove the hard drive (see "Hard Drive" on page 123),
and boot the computer from a CD. Then, shut down the computer, reinstall
the hard drive, and restart the computer. If the problem persists, try another
drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see "Dell
Diagnostics" on page 85).
INSERT BOOTABLE MEDIA — The operating system is trying to boot to
nonbootable media, such as a floppy disk or CD. Insert bootable media.
INVALID CONFIGURATION INFORMATION-PLEASE RUN SYSTEM SETUP
P
ROGRAM — The system configuration information does not match the
hardware configuration. The message is most likely to occur after a memory
module is installed. Correct the appropriate options in the system setup
program (see "Dell Technical Support Policy (U.S. Only)" on page 167).
KEYBOARD CLOCK LINE FAILURE — For external keyboards, check the cable
connection. Run the Keyboard Controller test in the Dell Diagnostics (see
"Dell Diagnostics" on page 85).
KEYBOARD CONTROLLER FAILURE — For external keyboards, check the cable
connection. Restart the computer, and avoid touching the keyboard or the
mouse during the boot routine. Run the Keyboard Controller test in the Dell
Diagnostics (see "Dell Diagnostics" on page 85).
KEYBOARD DATA LINE FAILURE — For external keyboards, check the cable
connection. Run the Keyboard Controller test in the Dell Diagnostics (see
"Dell Diagnostics" on page 85).
KEYBOARD STUCK KEY FAILURE — For external keyboards or keypads, check the
cable connection. Restart the computer, and avoid touching the keyboard or
keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics
(see "Dell Diagnostics" on page 85).