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Troubleshooting 95
For any problem encountered during a test, a message appears with an error
code and a description of the problem. Write down the error code and problem
description exactly as it appears and follow the instructions on the screen. If you
cannot resolve the problem, contact Dell (see "Contacting Dell" on page 160).
NOTE: The Service Tag for your computer is located at the top of each test screen.
When contacting Dell support, have your Service Tag ready.
The following tabs provide additional information for tests run from the
Custom Test or Symptom Tree option:
Dell Support Center
The Dell Support Center provides service, support and system-specific
information. For more information about Dell Support Center and available
support tools, click the Services tab at support.dell.com.
Computers purchased on June 26, 2007, and later are pre-installed with Dell
Support Center.
Tab Function
Results Displays the results of the test and any
error conditions encountered.
Errors Displays error conditions encountered,
error codes, and the problem description.
Help Describes the test and any requirements for
running the test.
Configuration Displays your hardware configuration for
the selected device.
The Dell Diagnostics obtains configuration
information for all devices from the system
setup program, memory, and various internal
tests, and it displays the information in the
device list in the left pane of the screen.
The device list may not display the names of
all the components installed on your computer
or all devices attached to your computer.
Parameters Allows you to customize the test by
changing the test settings.
book.book Page 95 Friday, November 30, 2007 11:28 AM