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38 Solving Problems
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Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
CD and DVD drive problems
NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a
defect in the drive or the CD or DVD.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all
DVD drives.
ENSURE THAT MICROSOFT
®
WINDOWS
®
RECOGNIZES THE DRIVE — Click the Start button and
click My Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your
antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.
TEST THE DRIVE —
• Insert another floppy, CD, or DVD to eliminate the possibility that the original one is defective.
• Insert a bootable floppy and restart the computer.
CLEAN THE DRIVE OR DISK — See page 122.
CHECK THE CABLE CONNECTIONS
RUN THE HARDWARE TROUBLESHOOTER — See page 60.
RUN THE DELL DIAGNOSTICS — See page 56.
ADJUST THE WINDOWS VOLUME CONTROL —
• Click the speaker icon in the lower-right corner of your screen.
• Ensure that the volume is turned up by clicking the slidebar and dragging it up.
• Ensure that the sound is not muted by clicking any boxes that are checked.
CHECK THE SPEAKERS AND SUBWOOFER — See "Sound and Speaker Problems" on page 49.