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Customer Service
If you experience any technical problems with your communications system, call our T-
Service Hotline on 0180 51990 (please note that you will be charged for your call).
Experienced technicians can also advise you on the operation of your system. Please
have the serial number of the communications system at hand when you call. (You will
find this number on the base of the housing.)
If you suspect that your ISDN connection is faulty, please contact your network
provider’s Customer Service department. Deutsche Telekom’s freephone T-Service
number is 0800 330 2000.
Problem Possible cause Solution
Router does not establish Incomplete Check the settings
connection*
3
configuration in the router
configuration
All LEDs flash FlashLoad Repeat
failed FlashLoad
USB cable is too short Use an active
USB extension cable
(max. 5 x 5 m permissible)
Windows 2000 shows No action necessary,
the USB connection as the correct operation
separately when the of your system is not
connection to the system affected in any way
is via LAN
If the problem persists, our Hotline is there to assist you. You will find the telephone
number in the chapter entitled "Customer Service" below.
*3 You can use the router to connect only to those providers who allow dial-up network
ing.
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