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Digi One/PortServer TS 2/4 Troubleshooting
18-3
Symptom: Cannot Telnet to the Digi One/PortServer TS 2/4
Introduction
Use the information provided in this discussion to troubleshoot network problems.
Assumptions
This discussion assumes that the Digi One/PortServer TS 2/4 itself is working, that is, that it
completes the boot cycle.
Procedures
Things to Try See ...
Verify the IP address.
This procedure ensures that you
are using the right IP address to
Telnet to the Digi One/PortServer
TS 2/4.
"Verifying the Digi One/PortServer TS 2/4 IP
Address" on page 18-7
Check for duplicate IP address.
This procedure ensures that two
devices are not using the same IP
address.
"Checking for Duplicate IP Addresses" on
page 18-7
See if you can ping the IP address.
If you can ping the address, but
cannot Telnet to it, you probably
have a firewall problem. See the
Firewall documentation for more
information.
"Pinging an IP Address" on page 18-7
Verify the network cabling. "Verifying the Network Cabling" on page 18-8
If you cannot resolve the problem,
contact Digi.
"Digi Contact Information" on page 18-11