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Digi One/PortServer TS 2/4 Troubleshooting
18-7
Verifying the Digi One/PortServer TS 2/4 IP Address
Use this procedure to check the IP address on the Digi One/PortServer TS 2/4.
1. Connect a terminal to a Digi One/PortServer TS 2/4 port.
2. If the port is still using the default configuration, configure the terminal to use the following set-
tings (Otherwise, configure the terminal to match the port configuration):
• VT-100 emulation
• 9600 baud
• 8-bit characters
• 1 stop bit
• No parity
3. Press Enter to get a logon prompt from the Digi One/PortServer TS 2/4.
4. Log on to the Digi One/PortServer TS 2/4.
5. Use the set config command to verify the Digi One/PortServer TS 2/4 IP address.
Checking for Duplicate IP Addresses
Use this procedure to ensure that the Digi One/PortServer TS 2/4 and another device are not using
the same IP address.
Procedure
1. From another system on the network, use the ping command to determine if the IP address is in
use. The following is the command syntax:
ping ip-address
2. Do one of the following:
• If there is no response to the ping, exit this procedure and return to the symptoms section of
this section. Two devices using the same IP address is probably not a problem.
• If there is a response, continue with this procedure.
3. Turn the Digi One/PortServer TS 2/4 off and then ping again.
4. Do one of the following:
• If there is a response to the ping, there is another device using that IP address, so assign one
of the devices a new IP address.
• If there is no response, turn the Digi One/PortServer TS 2/4 back on. Another device is not
using the IP address assigned Digi One/PortServer TS 2/4.
Pinging an IP Address
Use this procedure to deterrmine if a system can be reached from across a network.
Procedure
Attempt to ping the Digi One/PortServer TS 2/4 from another system on the network. Here is the
format of the command:
ping ip-address