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18-4 Symptom: Trouble Accessing a Port
Symptom: Trouble Accessing a Port
Introduction
Use this procedure if you are having trouble accessing a Digi One/PortServer TS 2/4 port. The
specific problem might be that you cannot logon from a terminal or the printer or modem is not
working properly.
Assumptions
This discussion assumes the following:
• That the Digi One/PortServer TS 2/4 itself is working, that is, that it completes the boot cycle. If
it is not, see "Symptom: Digi One/PortServer TS 2/4 Does Not Boot" on page 18-2.
• That the network is working. This is a relevant consideration if the ports you are working with
are RealPort ports and if all RealPort ports are not working. The discussion in "Symptom: Can-
not Telnet to the Digi One/PortServer TS 2/4" on page 18-3 goes through the steps of validating
the network connection.
Procedures
Running Digi One/PortServer TS 2/4 Customer Diagnostics
Use this topic to run hardware diagnostic procedures to validate the Digi One/PortServer TS 2/4.
1. Connect a terminal to a Digi One/PortServer TS 2/4 port.
2. Configure the terminal to use the following settings:
• VT-100 emulation
• 9600 baud
• 8-bit characters
• 1 stop bit
• No parity
3. Reboot the Digi One/PortServer TS 2/4.
4. While the LED is blinking, press the v key.
5. When the Customer Diagnostics Menu appears, select a test to perform.
Things to Try See ...
If this is a RealPort port and all
ports are not working, ensure that
the RealPort process is running.
"Verifying the RealPort Process" on page 18-9
Verify Digi One/PortServer TS 2/4
port settings.
Check the port configuration in the Digi
One/PortServer TS 2/4 Command Reference.
Look under the set ports, set line, and set flow
commands for more information.
Verify the cabling to the peripheral See the Cable Guide for information.