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First steps
If you have problems with your computer, try
these things first:
• Make sure that the power cord is
connected to your computer and an
AC outlet and that the AC outlet is
supplying power.
• If you use a power strip or surge
protector, make sure that it is turned on.
• If a peripheral device (such as a keyboard
or mouse) does not work, make sure that
all connections are secure.
• Make sure that your hard drive is not full.
• If an error message appears on the
screen, write down the exact message.
The message may help Customer Care in
diagnosing and fixing the problem.
• If you added or removed peripheral
devices, review the installation
procedures you performed and make
sure that you followed each instruction.
• If an error occurs in a program, see the
program’s printed documentation or the
online help.
Troubleshooting
Troubleshooting topics are listed in
alphabetical order.
Help
For more information about troubleshooting, click
Start, then click Help and Support. Type troubleshooting in
the Search box, then press E
NTER.