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Chapter 3: Troubleshooting
48
4 Insert the second recovery disc when prompted,
then follow the on-screen prompts to complete
the recovery.
Telephone support
Before calling Customer Care
If you have a technical problem with your
computer, follow these recommendations
before contacting Customer Care:
• Make sure that your computer is
connected correctly to a grounded
AC power outlet that is supplying power.
If you use a surge protector, make sure
that it is turned on.
• If a peripheral device, such as a keyboard
or mouse, does not appear to work, make
sure that all cables are plugged in
securely.
• If you have recently installed hardware or
software, make sure that you have
installed it according to the instructions
provided with it. If you did not purchase
the hardware or software from
eMachines, see the manufacturer’s
documentation and technical support
resources.
• If you have “how to” questions about
using a program, see:
• Online Help
• Printed documentation
• The Microsoft Windows
documentation
• The software publisher’s Web site