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Chapter 3: Troubleshooting
40
• DVDs and DVD drives contain
regional
codes
that help control DVD title exports
and help reduce illegal disc distribution.
To be able to play a DVD, the disc’s
regional code and your DVD drive’s
regional code must match.
The regional code on your DVD drive is
determined by your computer’s delivery
address. The regional code for the United
States and Canada is 1. The regional code
for Mexico is 4. Your DVD drive’s regional
code must match the regional code for
the disc. The regional code for the disc is
on the disc, disc documentation, or disc
packaging.
If the DVD movie does not play, the disc’s
regional code and your DVD drive’s
regional code may not match.
Passwords
Your computer does not accept your password
• Make sure that CAPS LOCK is turned off,
then retype the password.
Power
Your computer will not turn on
• Make sure that the power cord is
connected to an AC power source and to
your computer, and that your computer
is turned on.
• If your computer is plugged into a surge
protector, make sure that the surge
protector is connected securely to an
electrical outlet, turned on, and working
correctly. To test the outlet, plug a
working device, such as a lamp, into the
outlet and turn it on.
• Make sure that the power cord is free
from cuts or damage. Replace any
damaged cables.