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Chapter 6
Troubleshooting
You should not encounter any difficulties as you set up and use
your computer, but if anything out of the ordinary happens,
refer to this chapter. You can correct most problems by
adjusting a cable connection, repeating a software procedure,
or resetting the computer.
Besides trying the suggestions in this chapter, you can run
diagnostic checks on the various components of your system.
See Chapter 4 for instructions. If the suggestions here or in
Chapter 4 do not solve
the
problem,
contact
your Authorized
Epson Servicer or call the Epson Connection at (800) 922-8911.
Identifying Your System
When you request technical assistance, be ready to provide
the serial number of your computer, its ROM BIOS version
number, its configuration (including the type of disk drives,
monitor, and option cards), and the names and version
numbers of any software programs you are using.
You may have recorded this information on the
Read This First
card that came with your system. If not, you can find the
computer’s serial number on its back panel. If you are able to
use your computer, follow the steps below to obtain
information about your configuration, as well as your ROM
BIOS and MS-DOS (or other operating system) version number.
1.
Turn on your computer.
Troubleshooting 6-1