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1.
If your printer does not work at all, check that the printer
has power and is properly connected to the computer.
(Also, make sure your printer has paper in it.) See
Chapter 1 of the Setup
Guide
or your printer manual for
instructions.
2.
Check the printer manual for the printer’s correct DIP switch
or control panel settings. These settings help a printer
communicate properly with the computer.
3.
If you are using more than one parallel port or more than
one serial port, the computer must know which port is
the primary port and which is the secondary port. See
Chapter 2 of the Setup
Guide
for instructions on how to set
the parallel and serial ports using the SETUP program.
4.
If your printer is properly set up but is still not functioning,
test it from the MS-DOS level. When the screen displays the
MS-DOS command prompt (such as
C>
or
A>),
hold down
m
and press
c-1.
This should print the contents of
the screen on your printer.
If it does not, you may need to change the internal setting
of the computer’s parallel port for a parallel printer (or
serial port for a serial printer). To do this, use the MS-DOS
MODE or SETMODE command. See your printer manual
and MS-DOS documentation for more details.
5.
Many application programs (such as word processors)
must be set up properly before they can use a printer.
Check your program manual to see what customizing may
be required.
6.
If you are using an application program that requires a
printer driver, make sure the correct driver is installed. See
your application program manual for instructions. Also see
your printer manual for additional instructions on using
your printer with application programs.
Troubleshooting
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