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5
Troubleshooting 5-11
R4C4590
Rev. C
A5 size TRBLE.FM
10/30/00 Pass 1
R
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Takahashi, Kono _______
Takahashi _______
Hoadley _______
Printing or printout quality problems
The printer does not print when the computer sends data.
Cause What to do
The printer is paused. Press the
Pause
button.
The interface cable is not
plugged in securely.
Check that both ends of the cable
between the printer and the computer
are plugged in securely. If the cable is
connected correctly, run a self test as
described later in this chapter.
Your interface cable does not
meet the printer and/or
computer specifications.
Use an interface cable that meets the
requirements of both the printer and
computer. See “Optional interface
cards” on page A-19 and your
computer’s documentation.
Your software is not
properly set up for your
printer.
Select your printer from the Windows
desktop or in your application. If
necessary, install or reinstall the
printer driver software as described in
Chapter 1.
The printer makes noise, but nothing prints or printing stops
abruptly
Cause What to do
The paper thickness lever is
not set correctly.
Set the paper thickness lever to match
the thickness of your paper. See
“Adjusting the Paper Thickness
Lever” on page 2-6.
The ribbon has too much
slack, the ribbon has come
loose, or the ribbon cartridge
is not installed properly.
Remove any slack in the ribbon by
turning the ribbon-tightening knob, or
reinstall the ribbon cartridge as
described in Chapter 1.