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Problems and Solutions
Here are some basic troubleshooting tips if you have any problems setting up your
printer, installing software, getting good print quality, feeding paper, or other
miscellaneous problems. For additional tips, see your electronic Reference Guide as
described on page 3.
Problems Setting Up the Printer or Installing
Software
The printer started making noise after ink cartridge installation.
■
The first time you install ink cartridges, the printer must charge its ink delivery
system for about two minutes. Wait until charging finishes before sending a
print job. If you unplug the printer while it’s charging, it may not charge
properly and use more ink than necessary the next time you plug it in.
■
Make sure the ink cartridge clamps are locked down completely and that no
packing material remains in the printer. Unplug the printer, wait a few
seconds, then plug it in again.
You’re having problems installing the printer software.
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Carefully follow the instructions on the Start Here sheet.
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Make sure your printer cable is securely connected to the printer and
computer.
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Make sure you’ve closed all other applications, including any screen savers and
virus protection software. Then try uninstalling and reinstalling the printer
software.
You’re printing over a network.
See your electronic Reference Guide for instructions on configuring your printer
for use on a network.
Pbasics.book Page 33 Wednesday, August 9, 2000 10:26 AM