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Problem Solver 208
Troubleshooting
You cannot print (because the printer does not work)
The printer does not turn on.
The printer turns off automatically.
The printer driver is not installed properly (Windows).
o
Is the power cable plugged into the electrical outlet or the printer?
Make sure the power cable is securely plugged into the printer.
o
Is there a problem with the power outlet?
Make sure your outlet works by connecting the power cable for another electric product.
o
Is Power Off Timer enabled?
To prevent the printer turning off automatically, select Off.
See “Setup menu” on page 175.
o
Is the icon for this printer displayed in the Devices and Printers, Printer, Printers and Faxes folder?
O Yes
The printer driver is installed.
O No
The printer driver is not installed. Install the printer driver.
o
Does the printer port setting match the printer connection port?
Check the printer port.
Click the Port tab in the printer Properties dialog and check the option selected for Print to
following port(s).
O USB: USB xxx (x stands for the port number) for the USB connection
O Network: The correct IP address for the network connection
If it is not indicated, the printer driver is not installed correctly. Delete and reinstall the printer
driver.
See “Uninstalling the Printer Driver” on page 158.