Filter
Top Products
Print head needs cleaning
8. Do one of the following:
• If there are no gaps, select Done, then press OK.
• If there are gaps or the pattern is faint, select Clean the Print Head , then press OK and continue.
9. Follow the instructions on the screen to clean the print head, check the nozzles, and repeat the
process as necessary.
If you don’t see any improvement after cleaning the print head up to 4 times, wait at least 6 hours. Then
try cleaning the print head again. If quality still does not improve, one of the ink cartridges may be old or
damaged and needs to be replaced.
Parent topic: Print Head Nozzle Check
Related concepts
Print Head Cleaning
Related topics
Replacing Ink Cartridges and Maintenance Boxes
Loading Paper
Checking the Nozzles Using a Computer Utility
You can check the print head nozzles using a utility on your Windows or Mac computer.
1. Load a few sheets of plain paper in the cassette (or in cassette 1 if your product has two cassettes).
2. Do one of the following:
• Windows: Right-click the product icon in the Windows taskbar.
243