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Paper Jam Problems in the Cassette
Paper Jam Problems in the Duplexer
Document Jams in the Automatic Document Feeder
Paper Ejection Problems
Parent topic: Solving Problems
Paper Feeding Problems
If you have problems feeding paper, try these solutions:
• If paper does not feed for printing, remove it from the tray or cassette. Reload it against the right side,
then adjust the edge guides. Make sure the paper stack is not above the tab on the edge guides inside
the cassette.
• If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.
• Do not load more than the recommended number of sheets.
• If paper jams when you print on both sides of the paper, try loading fewer sheets.
• For best results, follow these guidelines:
• Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
• Load paper in the cassette printable side down.
• Do not load binder paper with holes in the cassette.
• Follow any special loading instructions that came with the paper.
Parent topic: Solving Paper Problems
Related references
Paper Jam Problems Inside the Product
Paper Jam Problems in the Cassette
Paper Jam Problems in the Duplexer
Document Jams in the Automatic Document Feeder
Paper Loading Capacity
Related topics
Loading Paper
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