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Where to Get Help 25
■ If you notice jagged vertical lines, you may need to align the print head. See your
online User’s Guide for instructions.
■ The ink cartridges may be low on ink. Check your cartridge status (see page 17) and
replace cartridges, if necessary (see page 19).
■ If a dotted line appears in the image, clean the scanner glass with a soft, dry, lint-free
cloth (paper towels are not recommended and may permanently scratch the surface),
or use a small amount of glass cleaner on a soft cloth, if necessary. Do not spray glass
cleaner directly on the glass.
Where to Get Help
Internet Support
Visit Epson’s support website at epson.com/support (U.S.) or epson.ca/support (Canada)
and select your product for solutions to common problems. You can download drivers and
documentation, get FAQs and troubleshooting advice, or e-mail Epson.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
■ Product name (XP-400)
■ Product serial number (located on the back of the product and under the scanner)
■ Proof of purchase (such as a store receipt) and date of purchase
■ Computer configuration
■ Description of the problem
Then call:
(562) 276-4382 (U.S.) or (905) 709-3839 (Canada), 6
AM to 8 PM, Pacific Time, Monday
through Friday and 7
AM to 4 PM Saturday
Days and hours of support are subject to change without notice. Toll or long distance
charges may apply.
Purchase Supplies and Accessories
You can purchase genuine EPSON ink and paper at EPSON Supplies Central at
www.epson.com/ink3 (U.S. sales) or www.epson.ca (Canadian sales). You can also
purchase supplies from an EPSON authorized reseller. To find the nearest one, call
800-GO-EPSON (800-463-7766).