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8-2 2. Warranty Policy
2. Warranty Policy
Inquiries about Failure
Please direct inquiries about failure or repair to your local distributor.
Your information on the POD model, serial number, symptom of the failure, error message (if shown),
etc. will be appreciated.
Warranty Period
The product is under warranty for one year after the date of purchase or delivery to the specified place.
On the assumption that the maximum stock period of the product after manufacture is 6 months, the
warranty period is limited to 18 months (checked by the serial number) after manufacture. When a
warranty period is specified in the contract, however, the period in the contract takes precedence.
Free-of-charge Repair
If the product fails before the expiry of the warranty, it will be repaired free of charge.
However, repair of any failure resulting from the causes below will be chargeable even within the
warranty period.
• Breakage of or damage to the appearance (case or surface sheet), touch switches, LCD, or other
components due to dropping, impact, or mishandling
• LCD or backlight at the end of life
• Fusion of a printed circuit board pattern associated with connection to external devices, or fusion
of a pattern in the terminal block or connector section of a printed circuit board caused by
short-circuiting of external load circuit
• Overvoltage or different voltage applied due to wiring mistake (power supply terminal, external
communication terminal, or other terminal blocks)
• Failure caused by lightning surge
• Failure due to the entry of conductive substances, water, solvent, particles, etc. under
inappropriate environmental conditions
• Failure due to inappropriate environmental conditions (e.g. corrosive gas or high humidity)
• Failure due to vibration or impact exceeding the specified level
• Disassembly and modification by the customer or failure obviously resulting from improper
handling by the customer
Chargeable Repair
Any failure that occurs after the expiry of the warranty or does not satisfy the requirements for the
free-of-charge repair will be repaired on an chargeable basis.