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Troubleshooting
Troubleshooting
Your Fujitsu LifeBook is sturdy and subject to few prob-
lems in the field. However, you may encounter simple
setup or operating problems that you can solve on the
spot, or problems with peripheral devices, that you can
solve by replacing the device. The information in this
section helps you isolate and resolve some of these
straightforward problems and identify failures that
require service.
IDENTIFYING THE PROBLEM
If you encounter a problem, go through the following
procedure before pursuing complex troubleshooting:
1. Turn off your LifeBook.
2. Make sure the AC adapter is plugged into your Life-
Book and to an active AC power source.
3. Make sure that any card installed in the PC Card slot
is seated properly. You can also remove the card
from the slot, thus eliminating it as a possible cause
of failure.
4. Make sure that any devices connected to the external
connectors are plugged in properly. You can also
disconnect such devices, thus eliminating them as
possible causes of failure.
5. Turn on your LifeBook. Make sure it has been off at
least 10 seconds before you turn it on.
6. Go through the boot sequence.
7. If the problem has not been resolved, refer to the
Troubleshooting Table, that follows, for more
detailed troubleshooting information.
8. If you have tried the solutions suggested in the Trou-
bleshooting Table without success, contact your
support representative:
Toll free: 1-800-8FUJITSU (1-800-838-5487)
Fax: 1-901-259-5700
E-mail: 8fujitsu@fpc.fujitsu.com
Web site: http://www.8fujitsu.com.
Before you place the call, you should have the following
information ready so that the customer support represen-
tative can provide you with the fastest possible solution:
■
Product name
■
Product configuration number
■
Product serial number
■
Purchase date
■
Conditions under which the problem occurred
■
Any error messages that have occurred
■
Hardware configuration
■
Type of device connected, if any
See the Configuration Label on the bottom of your
LifeBook for configuration and serial numbers. (See
figure 2-7 on page 15 for location)
SPECIFIC PROBLEMS
Using PC-Doctor
PC-Doctor is a diagnostic program by PC-Doctor.com,
Inc., which comes pre-installed on your LifeBook. If you
are an experienced computer user you may find it useful,
however, it is intended primarily to help your Fujitsu
support representative better serve you. When you call for
help, your support representative may ask you to setup
your LifeBook for modem operation. You will be told
what to do step by step, and then asked to hang up the
phone and plug your phone line into the back of your
LifeBook. Your support representative will then use the
service computer to call your LifeBook and perform diag-
nostic tests to find the nature of you problem. Messages
will be displayed on the screen explaining what is being
done and any further instructions that you may need.
Using the Troubleshooting Table
When you have problems with your LifeBook, try to find
the symptoms under the Problem column of the trou-
bleshooting table for the feature giving you difficulty.
You will find a description of common causes for that
symptom under the column Possible Cause and what, if
anything, you can do to correct the condition under
Possible Solutions. All possible causes or solutions may
not apply to your LifeBook.
POINT
If you keep notes about what you have tried, your
support representative may be able to help you
more quickly by giving additional suggestions
over the phone.
CAUTION
Do not return a failed LifeBook to your supplier until
you have talked to a support representative.
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