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TROUBLESHOOTING
TROUBLESHOOTING
Problem Checklist
Before contacting the manufacture’s authorized service center, please fill in the following items.
5-19
General
Transport error
Image error
Model
Part number
Serial number
Manufactured data
(Example) M3093DE
(Example) CA02939-4202
(Example) 900002
(Example) 1996-07
Version
The version is printed on the version label
located at the left of the rear of the equipment.
The version is checked with the double line.
This example is for A2 version.
A
B
C
0
0
0123456789
123456789
123456789
Date of purchase
Symptoms
Persistent problem?
Serviced before (when and how)?
Error status at test mode. (See p5-18)
Type of document.
Date of last cleaning.
What is your daily usage?
Date of the consumable replacement.
Interface controller model
Software/application name
Can you send the original and output of
sheet by facsimile or by mail?