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Troubleshooting
To run modem diagnostics:
1 Close all open programs.
2 Tap or click Start, then tap or click Control Panel. The Control
Panel window opens. If your Control Panel is in Category View,
tap or click
Printers and Other Hardware.
3 Tap/Double-tap or click/double-click the Phone and Modem
Options
icon, then tap or click the Modems tab.
4 Tap or click your modem, then tap or click Properties. The
Modem Properties dialog box opens.
5 Tap or click the Diagnostic tab, then tap or click Query Modem.
If information about the modem appears, the modem passed
diagnostics. If no modem information is available, a white
screen appears with no data, or if you get an error such as port
already open or the modem has failed to respond, the modem did
not pass diagnostics.
The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it begins
handshaking. Handshaking is a digital “getting acquainted” conversation
between the two modems that establishes connection speeds and
communication protocols. You may hear unusual handshaking sounds
when the modems first connect. If the handshaking sounds are too loud,
you can turn down the modem volume.
To turn down the modem volume:
1 Tap or click Start, then tap or click Control Panel. The Control
Panel window opens. If your Control Panel is in Category View,
tap or click
Printers and Other Hardware.
2 Tap/Double-tap or click/double-click the Phone and Modem
Options
icon, then tap or click the Modems tab.
Help and
Support
For more information about modem troubleshooting, tap or
click Start, then tap or click Help and Support. Type the
keyword modem troubleshooting in the Search box
, then tap or click the arrow.