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Telephone support
Telephone support
Before calling Gateway Customer Care
If you have a technical problem with your convertible tablet PC, follow
these recommendations before contacting Gateway Customer Care:
■ Make sure that your convertible tablet PC is connected correctly to
a grounded AC outlet that is supplying power. If you use a surge
protector, make sure that it is turned on.
■ If a peripheral device, such as a keyboard or mouse, does not appear
to work, make sure that all cables are plugged in securely.
■ If you have recently installed hardware or software, make sure that
you have installed it according to the instructions provided with it.
If you did not purchase the hardware or software from Gateway, see
the manufacturer’s documentation and technical support resources.
■ If you have “how to” questions about using a program, see:
■ Online Help
■ Printed documentation
■ The Microsoft Windows documentation
■ The software publisher’s Web site
■ See the troubleshooting section of this chapter.
■ Have your customer ID, serial number, and order number available,
along with a detailed description of your problem, including the
exact text of any error messages, and the steps you have taken.
■ Make sure that your convertible tablet PC is nearby at the time of
your call. The technician may have you follow troubleshooting steps.
Warning To avoid bodily injury, do not attempt to troubleshoot your
convertible tablet PC problem if:
■
Power cords or plugs are damaged
■
Liquid has been spilled into your convertible tablet PC
■
Your convertible tablet PC was dropped
■
The case was damaged
Instead, unplug your convertible tablet PC and contact a
qualified computer technician.