Filter
Top Products
Troubleshooting
309504E 35
Troubleshooting
See Troubleshooting Section of the Readme file located on the Matrix Installation disk and Software Installation
Troubleshooting on page 15 for more detailed software troubleshooting information.
Problem Cause Solution
Cannot access System
Administration screens.
Incorrect user name or password. Ensure you are using the correct user
name and password. Contact Graco
Customer Support Team if a new pass-
word must be generated to access your
Matrix system.
The information in the dif-
ferent screens does not
update.
Java Plugin settings may be incorrect. Make sure “Enable Caching” box is not
checked. Make sure “Check for new
version of stored pages” is checked in
IE.
Matrix email does not
arrive at destination.
A variety of issues may prevent deliv-
ery of email.
Review procedures in this manual to
ensure correct settings. If necessary
contact your IS representative.